Cancellation: Except otherwise stated, Tour or package or any product cancelled without due notice are subjected to a cancellation fee according to the following scale :
- Short Tours: for full-day and half-day tours, a refund will be made up to 48 hours prior to tour departure date and time. Cancellation within 24 hours before the services begin you will be charged a 100% cancellation fee (no refund).
- Multiday tours: once booked, cancellations 100% apply for those cancelled 1 to 15 days prior the departure date and time and 30% apply for those cancelled 16 to 31 days prior to tour departure date and time. A detailed cancellation policy is written on your voucher/ticket.
- Private tours & Shore excursions: as well as Special request / Private tours: a refund will be made up to 48 hours prior to tour departure date and time. Cancellation within 2 calendar days before the services begin you will be charged a 100% cancellation fee (no refund).
- Tours including train or flight ticket and/or overnight accommodation: a refund will be made up to 168 hours prior to tour departure date and time. Cancellation prior 7 calendar days before the services begin you will be charged a 0% cancellation fee (full refund). Cancellation within 3-6 calendar days before the services begin you will be charged a 50% cancellation fee (partial refund). Cancellation within 2 calendar days before the services begin you will be charged a 100% cancellation fee (no refund).
- For multiday packages more than 3 overnights (7, 8, 12 Days, etc.)
- Cancellation more than 30 calendar days before the services begin, Full Refund
- Cancellation between 30 to 16 calendar days before services begin: You will be charged a 5% cancellation fee.
- Cancellation between 15 to 7 calendar days or less before the service: you will be charged a 50% cancellation fee
- Cancellation between 6 to the day of the services or after, you will be charged a 100% cancellation fee (no refund) - Gift Certificate : Gift certificate are non-cancellable and are non-refundable.
Cancellations by KEY TOURS or its suppliers: We reserve the right to cancel any of the services, without any penalties beyond offering a full refund.
Amendments: On-site amendments are aloud subject to availability up to 2 hours prior to departure. Fast-track entrance tickets, theatre tickets, boat trips or cruises cannot be amended. Keytours.gr does not charge a fee to amend or change the dates of an existing booking, as long as the request is received by our Customer Care team more than three (3) days ahead of your confirmed travel date. All other date-change requests and amendments are subject to availability by our suppliers and/or service providers;